FAQs

Choose a synthetic example in the research workspace. Start with a fictional name and phone number so you can see exactly what gets masked. Use synthetic or already de-identified material throughout the demo. Automated masking can miss identifiers. See the privacy test results.

Contact the team to ask about demo access. Once you have a key, enter it in the workspace’s API key section. Keep the key out of clinical notes and contact messages.

The local language model identifies text such as names and phone numbers. The gateway replaces those spans with tokens such as [PERSON_001] and keeps the mapping locally so it can restore the original wording in a response. Microsoft Presidio provides an independent comparison.

The local review or a configured rule withheld the request. Check the privacy decision for the reason. A blocked turn stops before cloud generation.

The public audit feed shows recent activity across testers, including the time, workflow, and outcome. It excludes note text, model responses, and API keys.

Choose Analyze PHI to inspect detections or Simulate round trip to preview masking and restoration locally. Cloud summary and Protected Chat can send requests to the cloud after local review and masking.

In Protected Chat, attach one synthetic PDF with selectable text or a Word document in .docx format. Review the extracted text before sending it. The gateway can decline files with unsupported or unsafe features.